Shipping policy

Effective Date: 5/17/2025

This Refund Policy outlines the terms and conditions regarding refunds for all products available for pre-order from Pixel Paw Studio inc. By placing a pre-order with us, you acknowledge and agree to the terms of this policy.

All Pre-Orders are Final and Non-Refundable

Due to the nature of pre-order products, all sales are considered final at the time of purchase. We do not offer refunds or cancellations for pre-ordered items for any reason, including but not limited to, a change of mind or finding the product at a lower price elsewhere after the pre-order is placed.

The funds from your pre-order are used to directly finance the production and manufacturing of the product you have reserved. Once your order is placed, we begin the process of committing resources to create your item, making it challenging to accommodate refund requests.

Exceptions to the No-Refund Policy

While all pre-orders are final, we have outlined specific circumstances under which a refund may be issued, as required by law and as part of our commitment to customer satisfaction.

1. Failure to Meet Shipping Deadlines

In accordance with the Federal Trade Commission's (FTC) Mail, Internet, or Telephone Order Merchandise Rule, we are committed to shipping your pre-ordered product within the timeframe stated on the product page at the time of your purchase.

  • Stated Timeframe: If a specific shipping window (e.g., "Ships in Q3 2025," "Estimated Ship Date: October 2025") is provided on the product page, we will make every reasonable effort to meet that deadline.
  • No Stated Timeframe: If no shipping timeframe is specified, we will ship your order within 30 days of purchase.

If we are unable to meet the initial shipping deadline:

  • We will notify you via email of the delay and provide a revised estimated shipping date.
  • You will have the option to consent to the new shipping date or to cancel your order for a full refund. Your decision must be communicated to us within the timeframe specified in the delay notification.
  • If you do not respond to the delay notification, we may, at our discretion and in accordance with FTC guidelines, interpret your silence as consent to the new shipping date for the first delay. For subsequent delays, we will require your express consent to proceed.

2. Defective or Damaged Products

Upon receipt of your pre-ordered item, if you discover that it is defective, damaged, or not the item you ordered, please contact our customer support team at [Your Customer Support Email Address] within [Number] days of delivery.

To be eligible for a replacement or refund for a defective item, you must provide:

  • Your order number.
  • A clear description of the defect or damage.
  • Photographic or video evidence of the issue.

We will review your claim and, if the product is found to be defective, we will offer a replacement of the same item. If a replacement is not available, a full refund will be issued.

Cancellations Initiated by Pixel Paw Studio inc.

In the rare event that we are unable to fulfill your pre-order due to unforeseen circumstances, such as production issues or other business-related reasons, we will notify you promptly and issue a full refund to your original method of payment.

How to Request a Refund Under an Approved Exception

To request a refund under one of the exceptions outlined above, please contact our customer support team at info@pixel-paws.ai. Please include your order number and a detailed explanation of your reason for the request.

Policy Transparency

This refund policy is made available to you prior to completing your pre-order purchase and is a binding agreement once your order is placed. We encourage you to read this policy carefully.

By proceeding with a pre-order, you are indicating that you have read, understood, and agreed to the terms of this No-Refund Policy for Pre-Order Products.